Personalization & Access

Articles

•   Can I Manage My Web Site Myself?
  Article published in Entrepreneur Magazine Q: Should I build and maintain my business's Web site my…
•   Where can I find The Webheads Terms of Service?
  When you decide to work with our firm, we will ask you to review and sign a one-time Creative Servic…
•   Are Your Servers Unix, Linux, or Windows?
  We run CentOS 6.4 Enterprise Linux x86 (preferred) or Windows Server 2008 R2. The connection speed o…
•   Our Web Hosting Network Infrastructure in Few Words
  Choosing thewebheads.net means that your sites will be accessible via a high performance fully redun…
•   Are there any hidden costs or fees?
  It is our policy to communicate with you in a transparent manner. There are no hidden or undisclosed…
•   Past Due Invoices
  We send out invoices as soon as an order has been created or 14 days before the due date for recurri…
•   How to create and manage support tickets
  NOTE: To prevent spam and enhance your security, you must login to your account to open a new ticket…
•   Where do I find my invoices?
  Login to your account. You will find your history of the past 12 months of final invoices and statem…
•   How do I make a payment?
  Currently all of our customers are enrolled in either ACH Direct Deposit to our bank or we ask that …
•   How do I access my account?
  To access your account, go to https://www.thewebheads.net/support and enter your username and passwo…
•   How do I update my personal details?
  After you've logged into your account, navigating from the main menu, go to My Account > Edit Acc…
•   Do you keep correspondence history?
  Yes. For your convenience, we keep records of Emails, Invoices (Pro-Forma and actual pdf invoices an…
•   What Can The Webheads Help Center Do for Me?
  Peace of Mind: Our Online Help Center is a complete all-in-one solution network to help you manage y…